FAQ

About Elsdane

How can I contact customer support ?

You can reach our customer service team via our Contact Us page or by email at contact@elsdane-bags.com.

What is your returns policy ?

We offer easy returns within 30 days on all purchases. For more information, please see our Return & Refund Policy.

Do you have a physical store I can visit ?

We are an online-only shop, which allows us to offer the best prices and a wide selection of bags.

Can I place a bulk order for my business or organisation ?

Yes, we accept bulk orders. Please contact our customer service team for more details.

Where is Elsdane based ?

Elsdane is an online shop offering a curated selection of stylish, well-made bags, with delivery available across the United Kingdom.

Delivery

Do you deliver internationally ?

No, we currently deliver only within the United Kingdom.

Do you offer free delivery ?

Yes, we offer free delivery on all orders within the United Kingdom. For more information, please see our Shipping Policy.

How long will it take to receive my order ?

Order processing time: 1 to 3 working days (Monday to Friday). Once your order has been processed, it will be dispatched with one of our partner carriers.
Transit time: 4 to 12 working days (Monday to Friday).
Estimated delivery time: 5 to 15 working days (Monday to Friday), i.e. 1 to 3 weeks.

You can read our full Shipping Policy here.

How can I track my order ?

As soon as your order has been dispatched, you will receive an email with your tracking number and a link to follow your parcel. You can also check your order status from your account.

Refund & Return

Can I cancel my order after placing it ?

Yes, we offer a 24-hour cancellation window. To cancel your order within this period, please contact our customer service team.

What is your return policy ?

We have a simple, hassle-free returns process. For full details, please see our Return & Refund Policy.

What should I do if I receive a faulty product ?

If you receive a faulty item, we will replace it free of charge. Please contact us and return the item within 30 days. For more information, please see our Return & Refund Policy.

How do I exchange a product ?

For detailed information on exchanges, please see our Return & Refund Policy.

When will I receive my refund after a return ?

Once we have received and inspected your returned item, your refund will be processed. Refunds usually appear on your original payment method within 7 working days. See our Refund Policy for more details.