Shipping policy

At Elsdane, we are committed to providing an exceptional shopping experience for our customers, including clear and simple shipping policies. We offer free shipping on all orders within the United Kingdom.

Shipping Areas

This shipping policy applies to orders delivered within the United Kingdom.

Delivery Times
Below are the estimated delivery times for all parcels:

Order cut-off time: 23:59 (UK time – GMT/BST). Orders placed after this time will be processed on the next working day, which may add an additional day to the estimated delivery time.

Order processing time: 1 to 3 working days (Monday to Friday). Once your order has been processed, it will be dispatched with one of our partner carriers.

Transit time: 4 to 12 working days (Monday to Friday).

Estimated delivery time: 5 to 15 working days (Monday to Friday), i.e. 1 to 3 weeks.

Shipping Services

We work with reliable carriers to ensure your order arrives safely at your door.

Shipping Costs
Free shipping: All orders within the United Kingdom benefit from free delivery, with no minimum purchase required.

Delivery Issues
If you experience any issues with your delivery, such as a delay or a lost parcel, please contact our customer service team immediately. We are here to help and ensure your order arrives safely and on time.

Tracking Your Order
Once your order has been dispatched, you will receive a notification email containing your tracking number and a link to follow your parcel.

Any Questions?
Please visit our FAQ page or contact our customer service team.

Contact Information :

Store Name : Elsdane

Address : 35 Willow Lane, Leeds, LS6 2QP, United Kingdom

Email : contact@elsdane-bags.com

Phone : +44 7700 900 732

Customer Service Hours : Monday - Friday, 8:00 AM to 5:00 PM (UK time – GMT/BST)

Response Time : We aim to reply within 2 business days.

Questions ? Visit our FAQ or contact our Customer Service Team